Rose Brand is your
partner in production

Returns Policy

  1. All orders must be opened and inspected within 5 days of receipt. Discrepancies must be reported within 30 days of receiving your order.

  2. No returns will be accepted on cut merchandise, special orders, custom fabrication, remnants or closeouts. Since fabric colors can vary from their representation on the Website due to monitor settings, dye lots, etc., you may wish to order a fabric sample for review.

  3. Defective products will be replaced or repaired at Rose Brand's discretion.

  4. All defective products must be returned to us within 30 days from the invoice date.

  5. No returns accepted without a Return Merchandise Authorization Number (RMA#) from our customer service/sales departments. Please call your salesperson. Please provide the following information: Purchaser Name, Invoice Number and/or Rose Brand Order Number, Date of Invoice and/or Date of Rose Brand Order, Nature of Problem, Original Packing List or Invoice.

  6. All RMA numbers must appear on the packing label. RMA numbers are valid for 30 working days from date of issuance.

  7. All transportation and insurance charges must be prepaid. (Sorry, COD's cannot be accepted.)

  8. Returnable (unused and unaltered) goods, that were stocked items at the time of purchase, incur a 25% restocking charge (refer to item #2 above).

  9. Credits/refunds will be issued after our warehouse receives and inspects returned merchandise and can take up to 14 days to process.